Terms & Conditions

1. About Avian Summit

Avian Summit Travel Corporation is a travel agency providing travel-related services, which may include:

• Domestic and international tour packages;
• Group and private tours;
• Flights and airline bookings;
• Hotel and accommodation arrangements;
• Transportation and transfers;
• Cruise arrangements;
• Visa assistance and travel documentation support;
• Travel insurance assistance;
• Corporate travel and incentive travel;
• Customized itineraries;
• Travel-related activities and excursions; and
• Other travel services offered by Avian Summit and its authorized partners.

The specific services included in your booking will depend on the package, quotation, itinerary, or service agreement provided to you.

2. Eligibility to Book

Customers must provide accurate and complete information when making an inquiry, reservation, or booking.

If a traveler is a minor or otherwise unable to enter into a binding agreement under applicable law, the booking must be made or authorized by a parent, legal guardian, or other person legally authorized to act on their behalf.

The person making the booking may be responsible for ensuring that all travelers included in the booking understand and comply with these Terms & Conditions.

3. Travel Inquiries and Quotations

Travel quotations, package rates, schedules, availability, and inclusions provided by Avian Summit may be subject to change until a booking has been confirmed and the required payment has been received.

Unless otherwise stated in writing:

• A quotation does not constitute a confirmed booking;
• Rates are subject to availability;
• Airline, hotel, transportation, and supplier rates may change without prior notice;
• Taxes, fees, surcharges, and currency fluctuations may affect the final price; and
• A booking becomes confirmed only upon fulfillment of Avian Summit's applicable booking and payment requirements.

Any quotation provided to a customer may have a stated validity period. Once the validity period has expired, Avian Summit reserves the right to re-quote the applicable services and rates.

4. Booking Confirmation

A booking is considered confirmed only after:

1. The required booking information has been submitted;
2. The applicable terms of the selected package or service have been accepted;
3. The required deposit or payment has been received and verified; and
4. Avian Summit or its authorized representative has confirmed the booking.

Customers are responsible for reviewing their booking confirmation, itinerary, passenger details, travel dates, destinations, inclusions, exclusions, and other relevant information immediately upon receipt.

Any error or discrepancy should be reported to Avian Summit as soon as possible.

5. Travel Documents and Customer Responsibility

Customers are responsible for ensuring that they possess valid and appropriate travel documents for their trip.

Depending on the destination and applicable requirements, travelers may need:

• A valid passport;
• Appropriate visas;
• Entry permits or authorizations;
• Travel insurance;
• Vaccination or health documentation, where applicable;
• Return or onward tickets;
• Proof of accommodation;
• Proof of financial capacity;
• Parental or guardian documents for minors; and
• Other documents required by airlines, immigration authorities, embassies, consulates, or destination countries.

Travel-document requirements may change without prior notice.

Avian Summit may provide information or assistance regarding travel requirements, but the final responsibility for obtaining and maintaining valid travel documents rests with the traveler.

6. Visa Assistance

Where Avian Summit provides visa assistance, our role may include assisting with document preparation, reviewing requirements, coordinating appointments, submitting or facilitating documents where authorized, and providing general guidance based on available information.

However:

Avian Summit does not guarantee visa approval.

Visa decisions are made solely by the relevant embassy, consulate, immigration authority, or government agency.

Avian Summit is not responsible for:

• Visa refusals or denials;
• Delays caused by embassies, consulates, visa centers, or government agencies;
• Changes in visa requirements;
• Incorrect or incomplete information supplied by the traveler;
• Fraudulent or misleading documents submitted by the traveler; or
• Decisions made by immigration or other government authorities.

Visa fees, application fees, appointment fees, courier fees, service fees, and other charges may be non-refundable depending on the applicable provider's rules.

7. Passports and Personal Information

Customers must provide accurate information when submitting names, passport details, birth dates, nationality, and other information required for travel arrangements.

Customers are responsible for checking the accuracy of all information submitted before tickets, reservations, visa applications, or other travel documents are finalized.

Errors in passenger names or travel information may result in additional fees, rebooking charges, cancellation, or inability to travel.

Avian Summit shall not be responsible for costs arising from incorrect information supplied by the customer.

Personal information will be handled in accordance with our Privacy & Cookies Policy.

Read the Privacy & Cookies Policy →

8. Payment Methods

Avian Summit accepts the following payment methods:

• Cash
• Check
• Bank Transfer
• Debit Card
• Credit Card

Payments must be made through payment channels officially provided or authorized by Avian Summit.

For bank transfers and checks, payment shall be considered received only after the transaction has been verified and cleared.

For debit and credit card transactions, applicable processing fees, convenience fees, or other charges may apply where disclosed to the customer.

Avian Summit reserves the right to require a deposit, partial payment, or full payment depending on the package, supplier requirements, travel dates, and applicable booking conditions.

9. Payment Deadlines and Balance

Customers must settle deposits and balances according to the payment schedule provided by Avian Summit.

Failure to settle the required payment by the applicable deadline may result in:

• Cancellation of the reservation;
• Loss of reserved seats, rooms, or services;
• Repricing of the package;
• Additional charges;
• Forfeiture of applicable deposits; or
• Other consequences under the applicable supplier or package terms.

Avian Summit may not be able to reinstate a reservation once it has been cancelled due to non-payment.

10. Prices and Surcharges

Travel prices may be affected by factors outside Avian Summit's control, including:

• Airline fare changes;
• Fuel surcharges;
• Currency exchange fluctuations;
• Government taxes and fees;
• Airport charges;
• Hotel rate changes;
• Supplier price adjustments;
• Visa or government fees;
• Changes in transportation costs; and
• Other mandatory charges imposed by suppliers or authorities.

Where additional charges arise before final payment or travel, Avian Summit will inform the customer as soon as reasonably practicable.

11. Tour Package Inclusions and Exclusions

Customers should carefully review the inclusions and exclusions of their selected package before making payment.

Unless expressly included in the package, customers may be responsible for expenses such as:

• Personal shopping;
• Meals not specifically included;
• Optional tours or activities;
• Personal transportation;
• Travel insurance;
• Visa fees;
• Excess baggage;
• Personal expenses;
• Tips and gratuities, where not included;
• Airport or government charges not included in the package;
• Room upgrades;
• Additional accommodation expenses; and
• Other services not expressly stated in the itinerary or booking confirmation.

12. Itinerary Changes

Travel itineraries are subject to operational requirements and circumstances beyond Avian Summit's control.

Airlines, hotels, cruise lines, transportation companies, tour operators, local authorities, and other suppliers may modify:

• Flight schedules;
• Hotel accommodations;
• Transportation arrangements;
• Tour schedules;
• Routes;
• Activities;
• Meal arrangements;
• Attractions;
• Departure or arrival times; or
• Other components of an itinerary.

Avian Summit will make reasonable efforts to provide appropriate alternatives when changes occur.

Where an itinerary change is required, the final arrangement may differ from the original itinerary while maintaining, where reasonably possible, the overall purpose and value of the trip.

13. Airline Bookings and Flight Changes

Airline tickets and flight arrangements are subject to the terms, conditions, fare rules, and policies of the relevant airline.

Avian Summit does not control airline operations and is not responsible for:

• Flight delays;
• Flight cancellations;
• Schedule changes;
• Missed connections;
• Overbooking;
• Denied boarding;
• Lost or delayed baggage;
• Airline strikes or operational disruptions; or
• Other circumstances attributable to the airline.

Where possible, Avian Summit may assist customers in communicating with the airline or arranging available alternatives.

Any airline-imposed fees, fare differences, penalties, or rebooking charges may be charged to the customer.

14. Hotel and Accommodation Arrangements

Hotel reservations are subject to the terms and policies of the relevant accommodation provider.

Room types, views, amenities, check-in/check-out times, deposits, incidental charges, and other hotel policies may vary.

Hotels may occasionally substitute accommodations due to operational circumstances, overbooking, maintenance, or other reasons.

Where substitution is necessary, Avian Summit will make reasonable efforts to arrange accommodation of comparable standard, subject to availability and supplier policies.

Customers are responsible for incidental hotel charges, damages, minibar expenses, room service, upgrades, and other personal charges unless specifically included in the package.

15. Cancellation by the Customer

Customers who wish to cancel a booking must notify Avian Summit through an authorized communication channel.

Cancellation fees and refund eligibility depend on:

• The selected package;
• The date of cancellation;
• Airline fare rules;
• Hotel policies;
• Tour operator policies;
• Cruise policies;
• Visa-related fees;
• Supplier cancellation penalties;
• Non-refundable components; and
• Other applicable terms communicated at the time of booking.

Certain bookings may be non-refundable and non-rebookable.

The amount refundable, if any, will be determined after applicable supplier penalties and non-refundable charges have been deducted.

16. Refunds

All down payments or deposits made for tour packages are NON-REFUNDABLE AND NON-TRANSFERABLE once the booking has been confirmed.

The down payment cannot be transferred to another person, traveler, tour package, destination, or travel date.

Where a refund may be applicable for any remaining balance or other payment, the amount refundable, if any, will be determined based on:

• The specific terms of the selected tour package or service;
• The date and reason for cancellation;
• Airline fare rules and conditions;
• Hotel and accommodation policies;
• Tour operator and destination partner policies;
• Cruise line policies;
• Visa-related fees and applicable policies;
• Supplier cancellation penalties;
• Non-refundable components; and
• Other applicable charges or restrictions.

Certain travel services, including airline tickets, hotel reservations, visa fees, tour packages, deposits, and other supplier-related services, may be strictly non-refundable and non-transferable once confirmed or issued.

Where a refund is approved, Avian Summit may deduct applicable supplier penalties, administrative fees, payment processing charges, bank charges, and other non-refundable costs, where permitted and properly disclosed.

Refunds that depend on reimbursement from an airline, hotel, tour operator, cruise line, visa center, payment provider, or other third-party supplier will be processed only after the applicable amount has been received or confirmed by Avian Summit.

The processing period for such refunds may vary depending on the policies and processing time of the relevant supplier or payment provider. Avian Summit does not guarantee a specific refund processing period when the refund is dependent on a third party.

By making a payment toward a tour package, the customer acknowledges and agrees to the applicable payment, cancellation, and refund conditions of the selected tour package.

17. Rebooking and Changes Requested by the Customer

Requests to change travel dates, passenger details, destinations, hotels, flights, or other booking components are subject to availability and applicable supplier rules.

Rebooking or amendment charges may include:

• Airline penalties;
• Fare differences;
• Hotel amendment fees;
• Tour operator charges;
• Transportation charges;
• Administrative or service fees; and
• Other applicable supplier costs.

A requested change is not considered confirmed until Avian Summit provides confirmation.

18. No-Shows

A traveler who fails to appear for a scheduled flight, tour, hotel check-in, transfer, cruise, or other service without prior notice may be considered a no-show.

No-show bookings may be subject to full forfeiture or penalties under the applicable supplier's terms.

Avian Summit shall not be responsible for refunds where the supplier's rules provide that a no-show is non-refundable.

19. Force Majeure and Unforeseen Events

Avian Summit shall not be liable for failure, delay, cancellation, or modification of services caused by circumstances beyond its reasonable control.

Such circumstances may include:

• Severe weather;
• Natural disasters;
• Earthquakes;
• Typhoons;
• Floods;
• Volcanic activity;
• Epidemics or pandemics;
• War or armed conflict;
• Terrorism or security threats;
• Civil unrest;
• Government restrictions;
• Border closures;
• Immigration restrictions;
• Strikes;
• Labor disputes;
• Airline or transportation disruptions;
• Airport closures;
• Government orders;
• Political events; or
• Other extraordinary or unforeseeable circumstances.

In such circumstances, Avian Summit will make reasonable efforts to assist affected customers and coordinate with relevant suppliers.

Any refunds, credits, rebooking options, or alternative arrangements will be subject to the applicable supplier's policies and the circumstances of the event.

20. Travel Insurance

Customers are strongly encouraged to obtain appropriate travel insurance before traveling.

Travel insurance may provide coverage for certain risks such as:

• Medical emergencies;
• Trip cancellation;
• Trip interruption;
• Baggage loss or delay;
• Travel delays; and
• Other covered circumstances.

Unless specifically included in the package, travel insurance is not automatically provided by Avian Summit.

Coverage, exclusions, claims, and benefits are governed by the applicable insurance provider's policy.

21. Health, Safety, and Travel Requirements

Customers are responsible for ensuring that they are physically and otherwise able to participate in their chosen travel arrangements.

Travelers should disclose relevant requirements or special assistance needs to Avian Summit before travel where such information is necessary to arrange appropriate services.

Customers are also responsible for complying with applicable health, safety, immigration, customs, and entry requirements of their destination.

22. Customer Conduct

Customers are expected to behave respectfully and responsibly throughout their trip.

Avian Summit reserves the right to refuse or discontinue assistance where a customer's conduct:

• Threatens the safety of other travelers or staff;
• Involves harassment, abuse, violence, or intimidation;
• Causes significant disruption to the group or service provider;
• Violates applicable laws;
• Causes damage to property; or
• Otherwise creates a serious safety or operational concern.

Any resulting costs or losses may be charged to the responsible customer where permitted by law.

23. Tour Guides, Local Operators, and Suppliers

Some services are provided by independent third-party suppliers, including airlines, hotels, transportation companies, cruise operators, tour guides, destination management companies, and local operators.

These suppliers may have their own terms, policies, safety requirements, cancellation rules, and operating procedures.

Customers agree to comply with reasonable instructions and policies imposed by such suppliers while using their services.

24. Photography and Promotional Materials

During tours, events, or activities organized by Avian Summit, photographs or videos may be taken for documentation, marketing, promotional, or social media purposes.

Where required by applicable law, appropriate consent will be obtained before using identifiable images of customers for promotional purposes.

Customers who do not wish to have their identifiable image used for promotional purposes may inform Avian Summit through an appropriate communication channel.

25. Website Content

We make reasonable efforts to ensure that information published on our website is accurate and current.

However, travel information, prices, schedules, availability, destination requirements, and supplier policies may change.

Website content is provided for general information and may not always reflect real-time availability.

Avian Summit reserves the right to correct errors, update information, modify content, or discontinue website features without prior notice.

26. Third-Party Links and Services

Our website may contain links or integrations to third-party websites and services.

These may include airlines, hotels, payment providers, booking platforms, social media platforms, travel suppliers, and other external services.

Avian Summit does not control third-party websites and is not responsible for their content, availability, security, policies, or practices.

Customers should review the applicable terms and privacy policies of third-party providers before using their services.

27. Intellectual Property

Unless otherwise stated, the content appearing on the Avian Summit website, including:

• Logos;
• Brand names;
• Photographs;
• Graphics;
• Videos;
• Text;
• Designs;
• Marketing materials; and
• Other original content

is owned by or licensed to Avian Summit and may be protected by applicable intellectual property laws.

No material from the website may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission, except where permitted by applicable law.

28. Limitation of Liability

To the extent permitted by applicable law, Avian Summit shall not be liable for losses, damages, delays, expenses, injuries, cancellations, or disruptions caused by circumstances outside our reasonable control or by the acts, omissions, or policies of third-party suppliers.

This includes, without limitation:

• Airlines;
• Hotels;
• Cruise operators;
• Transportation providers;
• Tour operators;
• Visa authorities;
• Embassies and consulates;
• Immigration authorities;
• Government agencies;
• Payment providers; and
• Other independent service providers.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable Philippine law.

29. Customer Responsibility for Information

Customers are responsible for providing complete, truthful, and accurate information.

Avian Summit may rely on information supplied by customers when making bookings, preparing documents, arranging visas, issuing tickets, and coordinating travel services.

Any loss, additional cost, cancellation, or delay resulting from inaccurate, incomplete, outdated, or misleading information supplied by the customer may be the customer's responsibility.

30. Complaints and Service Concerns

If you experience a problem during your trip, you should notify Avian Summit or the relevant service provider as soon as reasonably possible.

Prompt notification allows us and our suppliers to investigate the concern and, where possible, provide an appropriate solution while the issue is occurring.

Complaints submitted after the completion of travel may still be considered, but resolution may be subject to the policies and limitations of the relevant supplier.

31. Privacy and Data Protection

Avian Summit collects and processes personal information in accordance with its Privacy & Cookies Policy and applicable Philippine data privacy laws.

By using our services, you acknowledge that certain personal information may need to be shared with airlines, hotels, visa authorities, tour operators, transportation providers, payment providers, and other relevant third parties to fulfill your travel arrangements.

For more information about how we handle personal information, please refer to our Privacy & Cookies Policy.

Read the Privacy & Cookies Policy →

32. Amendments to These Terms

Avian Summit may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, supplier requirements, technology, or applicable laws.

The updated Terms & Conditions will be published on our website and will indicate the applicable Last Updated date.

Customers are encouraged to review these Terms & Conditions periodically.

33. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in full force and effect to the extent permitted by applicable law.

34. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines.

Any dispute arising from or relating to Avian Summit's services shall, where applicable, be subject to the jurisdiction of the appropriate courts or regulatory authorities in the Philippines.

Nothing in these Terms & Conditions prevents a customer from exercising any rights or remedies available under applicable Philippine laws.

35. Contact Information

For questions, booking concerns, cancellations, refunds, or other matters relating to these Terms & Conditions, you may contact:

36. Acceptance of Terms

By submitting an inquiry, making a reservation, making a payment, purchasing a travel package, or using Avian Summit's website or services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.