Privacy & Cookies Policy

1. Information We Collect

Depending on the service or interaction involved, Avian Summit may collect personal information that you voluntarily provide to us, including:

A. Basic Personal Information

• Full name
• Date of birth or age, where necessary
• Gender, where necessary for travel arrangements
• Nationality
• Civil status, where relevant to a travel or booking requirement
• Contact details such as mobile number, telephone number, and email address
• Residential or mailing address

B. Travel and Booking Information

When you inquire about or book our travel services, we may collect information such as:

• Travel dates
• Destination and itinerary preferences
• Number of travelers
• Flight, hotel, tour, and transportation requirements
• Passport details and other travel-document information when necessary for travel arrangements
• Visa-related information and documents when you request visa assistance
• Emergency contact information
• Special travel requests
• Dietary, accessibility, or other special arrangements
• Information relating to companions or other travelers included in a booking

C. Transaction and Payment Information

Where applicable, we may collect information necessary to process and verify transactions, such as:

• Booking or reservation details
• Payment status
• Transaction reference numbers
• Billing information
• Proof of payment
• Information provided in connection with refunds, cancellations, or other financial transactions

We may not directly collect or store complete credit card, debit card, or other payment credentials when payments are processed through third-party payment providers. Such information may instead be handled directly by the applicable payment provider under its own privacy policy and security practices.

D. Communications and Other Information

We may also collect information that you provide when you:

• Submit an inquiry or contact form
• Communicate with our travel consultants or representatives
• Send us an email or message
• Contact us through our official social media channels
• Participate in surveys, promotions, events, or campaigns
• Provide feedback, reviews, or complaints
• Upload documents or other materials in connection with our services

E. Technical and Website Usage Information

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring or exit pages
• Approximate location derived from technical information
• Website interactions and navigation patterns
• Cookie and similar technology data

This information may be used for website security, analytics, performance monitoring, and improving your online experience.

2. How We Collect Your Information

We may collect personal information through:

1. Our website and online inquiry forms;
2. Tour, package, booking, or reservation forms;
3. Visa assistance forms and documentation;
4. Email, telephone, messaging applications, and other communication channels;
5. Our official social media pages and messaging platforms;
6. In-person interactions with our representatives;
7. Travel-related documents that you voluntarily submit to us;
8. Third-party booking, payment, airline, hotel, tour, or travel service platforms involved in fulfilling your request; and
9. Cookies, analytics tools, and similar technologies used on our website.

We will endeavor to collect only information that is reasonably necessary for the relevant purpose.

3. How We Use Your Personal Information

We may process your personal information for legitimate and necessary purposes, including:

Travel Services and Bookings

• To respond to travel inquiries;
• To recommend or arrange travel packages and services;
• To process tour and travel bookings;
• To arrange flights, accommodations, transportation, tours, activities, and other travel services;
• To coordinate with airlines, hotels, tour operators, transportation providers, visa centers, and other travel-related service providers;
• To manage changes, cancellations, rebookings, refunds, and other booking concerns; and
• To provide customer support before, during, and after your trip.

Visa and Travel Documentation

Where you request visa or travel-document assistance, we may process information and documents necessary to:

• Prepare and review application requirements;
• Coordinate with relevant embassies, consulates, visa application centers, or authorized representatives;
• Assist in completing travel documentation;
• Communicate application updates; and
• Provide other related travel-document assistance.

Avian Summit does not guarantee visa approval or the decision of any embassy, consulate, immigration authority, or other government agency.

Customer Communication

We may use your information to:

• Respond to inquiries and requests;
• Send booking confirmations and travel updates;
• Provide important information regarding your itinerary;
• Address complaints and customer-service concerns;
• Request feedback about our services; and
• Communicate with you regarding services you have requested.

Marketing and Promotions

Subject to applicable laws and, where required, your consent, we may use your contact information to send:

• Travel package announcements;
• Promotional offers;
• New destination launches;
• Travel tips and updates;
• Events and campaigns; and
• Other information about Avian Summit's services that may be relevant to you.

You may opt out of promotional communications at any time.

Business and Website Operations

We may also process information to:

• Improve our website and digital services;
• Understand website usage and visitor behavior;
• Analyze the performance of our marketing campaigns;
• Prevent fraud, abuse, and unauthorized activity;
• Maintain website and information security;
• Conduct internal reporting and business analysis;
• Improve customer experience; and
• Comply with applicable legal, accounting, tax, regulatory, and governmental requirements.

4. Legal Basis for Processing

Depending on the circumstances, Avian Summit may process personal information based on one or more lawful grounds recognized under applicable Philippine data privacy laws, including:

1. Consent – where you have freely and knowingly provided consent to a specific processing activity;
2. Contractual necessity – where processing is necessary to provide a service, process a booking, or fulfill an agreement with you;
3. Legal obligation – where processing is required by law, regulation, court order, or lawful government request;
4. Legitimate interests – where processing is necessary for legitimate business purposes, provided that such interests do not override your fundamental rights and freedoms; or
5. Other lawful grounds recognized under applicable Philippine data privacy laws.

Where consent is the basis for processing, you may withdraw your consent, subject to applicable legal or contractual limitations.

5. Sharing and Disclosure of Personal Information

Avian Summit does not sell or rent your personal information.

However, we may share information when reasonably necessary to provide the services you request or fulfill legitimate business and legal purposes.

Depending on the service involved, recipients may include:

• Airlines and airline representatives;
• Hotels, resorts, and accommodation providers;
• Tour operators and destination partners;
• Transportation and transfer providers;
• Visa application centers and authorized visa-related service providers;
• Embassies, consulates, immigration authorities, and other government agencies;
• Travel insurance providers;
• Payment processors, banks, and financial institutions;
• IT, website hosting, cloud storage, and technology service providers;
• Customer relationship management and communication platforms;
• Marketing and analytics service providers;
• Professional advisers, auditors, accountants, or legal counsel;
• Authorized Avian Summit employees, representatives, and business partners; and
• Government authorities or law enforcement agencies when required or permitted by law.

We take reasonable steps to ensure that third parties who process personal information on our behalf implement appropriate safeguards and use information only for authorized purposes.

6. International Transfer of Personal Information

Because travel services often involve international destinations and overseas service providers, your personal information may need to be shared with organizations located outside the Philippines.

For example, information may need to be provided to an airline, hotel, tour operator, embassy, visa center, or other travel service provider located in your destination country.

Where personal information is transferred outside the Philippines, Avian Summit will take reasonable steps to ensure that the information is handled in accordance with applicable privacy requirements and appropriate safeguards.

7. Sensitive Personal Information

Certain information required for travel or visa processing may be considered sensitive personal information under applicable Philippine law.

Avian Summit will process sensitive personal information only when necessary and on an appropriate lawful basis.

Examples may include information contained in travel or government-issued documents, health-related information required for specific travel arrangements, accessibility requirements, or other information necessary to fulfill a particular travel service.

We encourage you to provide only the information that is necessary for the requested service.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide, secure, maintain, and improve our website.

A cookie is a small text file stored on your device when you visit a website. Cookies can help a website remember information about your visit, preferences, and interactions.

Depending on how our website is configured, we may use the following categories of cookies:

8.1 Essential Cookies

These cookies are necessary for basic website functionality and security.

They may support features such as:

• Page navigation;
• Form functionality;
• Security;
• Session management; and
• Other essential website functions.

These cookies generally cannot be disabled through our website without affecting certain website functions.

8.2 Functional Cookies

Functional cookies may help the website remember preferences and settings to improve your browsing experience.

8.3 Analytics and Performance Cookies

These cookies help us understand how visitors use our website, including which pages are visited and how users interact with our content.

The information may be used to measure website performance and improve our services and user experience.

8.4 Marketing and Advertising Cookies

Where enabled, these technologies may help us:

• Measure advertising performance;
• Understand campaign effectiveness;
• Deliver more relevant advertising;
• Track interactions with our marketing content; and
• Conduct remarketing or audience measurement activities.

These cookies may be provided by third-party advertising or analytics platforms.

9. Third-Party Cookies and Services

Our website may contain links, embedded content, social media features, analytics services, advertising technologies, booking systems, payment services, or other third-party functionality.

These third parties may independently use cookies or collect information according to their own privacy policies.

Avian Summit does not control the privacy practices of third-party websites and services. We encourage you to review the privacy policies of third-party providers before submitting information or interacting with their services.

10. Managing Cookies

You may manage or disable cookies through your browser settings.

You may also be presented with cookie preferences or a cookie-consent tool on our website where applicable.

Please note that disabling certain cookies may affect the availability or functionality of some website features.

Where required by law, Avian Summit will request your consent before using non-essential cookies.

11. Data Retention

Avian Summit will retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

• Completing travel arrangements;
• Providing customer support;
• Maintaining booking and transaction records;
• Complying with legal, tax, accounting, regulatory, or reporting requirements;
• Resolving disputes or complaints;
• Protecting our legal rights; and
• Fulfilling other legitimate business purposes.

The applicable retention period may vary depending on the type of information, the nature of the service, and legal or regulatory requirements.

When personal information is no longer necessary, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it, subject to applicable legal and operational requirements.

12. Data Security

Avian Summit takes reasonable organizational, physical, and technical measures to protect personal information against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss or destruction;
• Alteration or misuse;
• Accidental or unlawful processing; and
• Other security threats.

Security measures may include access controls, confidentiality obligations, secure systems, restricted access to personal information, data-protection procedures, and other appropriate safeguards.

However, no website, online system, electronic transmission, or storage method can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

13. Your Rights as a Data Subject

Subject to applicable laws and regulations, you may have the right to:

1. Be informed about how your personal information is collected and processed;
2. Access your personal information;
3. Correct inaccurate, incomplete, or outdated personal information;
4. Object to certain processing activities;
5. Withdraw consent where processing is based on consent;
6. Request deletion or blocking of personal information, subject to applicable legal limitations;
7. Request data portability, where applicable;
8. Lodge a complaint regarding the processing of your personal information; and
9. Exercise other rights provided under applicable Philippine data privacy laws.

Some rights may be subject to legal, contractual, or regulatory limitations.

To protect your privacy, we may need to verify your identity before processing certain requests.

14. Marketing Communications

If you have provided your contact information for marketing purposes, we may send you travel-related announcements, promotions, offers, and updates.

You may unsubscribe or opt out of promotional communications at any time by:

• Using the unsubscribe option provided in an electronic marketing message;
• Contacting us through the contact information below; or
• Informing your Avian Summit representative that you no longer wish to receive promotional communications.

Please note that opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications, such as booking confirmations, itinerary updates, payment notices, or important travel information.

15. Third-Party Websites and Links

Our website may contain links to websites, platforms, social media pages, booking systems, payment services, or other third-party websites.

These third-party websites operate independently from Avian Summit and may have their own privacy policies, terms, cookies, and data-processing practices.

Avian Summit is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy before providing personal information to any third-party website.

16. Children's Privacy

Our website and travel services are generally intended for adults and individuals who have the legal capacity to enter into transactions.

Where travel arrangements involve minors, personal information relating to the minor may be collected only when necessary for the requested travel service and in accordance with applicable laws and appropriate parental or legal-guardian authority.

If you believe that personal information of a minor has been provided to us improperly, please contact us so that we can take appropriate action.

17. Data Breaches and Security Incidents

In the event of a personal data breach or security incident that requires notification under applicable law, Avian Summit will take appropriate steps to investigate, contain, mitigate, and address the incident and will provide notifications to affected parties and/or the appropriate regulatory authorities when legally required.

18. Changes to This Privacy & Cookies Policy

Avian Summit may update this Privacy & Cookies Policy from time to time to reflect:

• Changes in our services or business operations;
• Changes to our website or technology;
• Changes in our data-processing practices;
• New legal or regulatory requirements; or
• Other developments affecting privacy and data protection.

The updated Policy will be posted on this page together with its revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we protect your information.

19. Contact Us

If you have questions, requests, complaints, or concerns regarding this Privacy & Cookies Policy or the processing of your personal information, you may contact us through:

For privacy-related requests, please include sufficient information to help us identify your request and, where necessary, verify your identity.

20. Privacy Complaints

If you believe that your personal information has been processed in violation of applicable Philippine data privacy laws and your concern has not been adequately addressed, you may also exercise your right to lodge a complaint with the National Privacy Commission (NPC), subject to applicable procedures and requirements.